Filastrus is committed to protecting the privacy and personal data of our users, customers, partners, and visitors. This Privacy Policy explains in detail how we collect, process, store, use, and protect personal information when you access our website, purchase our products, communicate with us, or otherwise engage with our services. By using the Filastrus website or purchasing our products, you agree to the following terms.
All products are sold for intended 3D-printing use. While our filament is designed to be school-safe, users are responsible for proper printer operation and supervision. Product descriptions, pricing, and availability may change without notice.
When you place an order, create an account, subscribe to communications, or contact customer support, you may voluntarily provide personal information such as your full name, email address, phone number, billing address, shipping address, institutional affiliation (if applicable), and order-related details. This information is necessary to process transactions, deliver products, provide receipts and invoices, and respond to inquiries.Payment information is handled exclusively by secure third-party payment processors. Filastrus does not store complete credit card numbers, CVV codes, or banking credentials on its servers. Any payment data we may receive is limited to transaction confirmation and billing status.
When you access our website, certain technical data may be collected automatically, including IP address, browser type, device information, operating system, referring URLs, pages viewed, session duration, and interaction behavior. This data helps us understand how users interact with our platform, detect technical issues, prevent fraud, and improve performance and usability.
Filastrus uses collected information solely for legitimate business and operational purposes. These include fulfilling orders, communicating order status, responding to customer support requests, maintaining account functionality, and improving our products and services.
We may also use aggregated or anonymized data for analytical purposes, such as evaluating website traffic trends, understanding customer preferences, and improving user experience. Marketing communications are only sent to users who have explicitly opted in, and users may opt out at any time. Filastrus does not use personal data for automated decision-making that produces legal or similarly significant effects on individuals.
We use cookies and similar technologies to enable essential website functionality, enhance performance, and analyze site usage. Cookies help remember preferences, maintain session continuity, and support analytics. Users may manage or disable cookies through browser settings; however, disabling cookies may impact certain features of the website.All content on this site—including text, graphics, and branding—is the property of Filastrus and may not be used without permission.
Filastrus does not sell, rent, or trade personal information. We share information only with trusted third-party service providers necessary for operations, such as payment processors, shipping carriers, hosting services, and analytics platforms. These partners are contractually required to protect personal data and use it solely for authorized purposes.Information may be disclosed if required by law, court order, or regulatory authority, or if necessary to protect the rights, safety, and integrity of Filastrus, its users, or the public.
We implement reasonable administrative, technical, and physical safeguards to protect personal data from unauthorized access, alteration, disclosure, or destruction. While no system can guarantee absolute security, we continuously review and improve our security practices.Personal information is retained only for as long as necessary to fulfill its intended purpose or comply with legal obligations.
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