Frequently asked questions
What’s the quality of your products?
Arrow

We prioritize quality in every item we sell. Our filament is produced under strict quality controls to ensure consistent diameter, smooth extrusion, and reliable performance across a wide range of 3D printers. We focus on transparency, safety, and repeatable results, making our materials especially suitable for educational, professional, and classroom environments.

Do you offer returns?
Arrow

Yes. We accept returns on unused and unopened products within 30 days of delivery. Items must be in their original packaging and condition. For return instructions or support, simply contact our team and we’ll guide you through the process

Do you ship internationally?
Arrow

We're working hard to do so pretty soon!

How long will my order take to arrive?
Arrow

Orders are typically processed within 2–3 business days. Delivery time depends on your location and selected shipping method, but most orders arrive within 5–10 business days after shipment. Tracking information is provided once your order ships.

Are your products environmentally friendly?
Arrow

We are committed to sustainability and use eco-friendly materials whenever possible in the production and packaging of our products. We continuously work to improve our manufacturing practices to support responsible 3D printing and education-focused innovation.